Privacy Policy


REDS Physiotherapy Clinic, Mile End Road, Coleford, GL16 7QD

REDS Physiotherapy Clinic is committed to protecting your personal information and this
privacy policy relates to our use of your personal information collected from you either
in person, via our website enquiry form or information you give us by letter, e-mail, SMS
or over the telephone.

‘Personal information’ means any information that is capable of identifying you.

‘We’ means REDS Physiotherapy Clinic
We collect and process data because we have a legal obligation to do so and it is
adequate, relevant and limited to what is necessary. 

What information we collect and when 

We collect and process information when you contact us by telephone to make an
enquiry or appointment, when you email us, when you contact us via our website or if
you visit the clinic in person. At the point of enquiry or booking we may ask you for:


date of birth


telephone number, landline or mobile or both

e-mail address

At your appointment at the clinic, we will ask for information regarding your general
health, your past medical history, any medication you take and information regarding
the condition about which you are seeing advice. We will also ask for information
regarding any recreational activities you undertake and your employment. We will
record the findings of a physical examination. 

How we use this information

We use paper and electronic records. 

We use this information:

1. To provide a legal record of any treatment or advice we provide.

2. To ensure continuity of care.

3. To contact you in regard to your ongoing treatment including sending exercises by e-

4. To contact you if new information or treatments become available that may be of
benefit to you.

5. We may pass information with your permission to health insurance companies,
medico-legal intermediaries and other medical professionals who may have referred you
to us and/or be involved in your care; this may include GPs, consultants, occupational
health departments or other Health and Care Professions. 

6. We may use your information for quality feedback purposes.

7. We may use your information for audit purposes.

We do not pass on your information for commercial purposes without your express

We take all reasonable steps to ensure that our information is kept up to date and
rectified if necessary. It is also your responsibility to inform us of any personal
information changes. 

How long do we keep personal information 

We have a legal obligation to retain records for 8 years after the conclusion of

If the record relates to a child or young person, the records must be kept until the
patient’s 25th birthday or 8 years after death. We may retain electronic records
indefinitely for use if you return for another episode of care and for analytical

How do we protect your information 

We take organisational and technical security measures to protect the information
against unauthorised disclosure or unlawful processing.

Our website contains links to external sites, these sites have their own privacy policies
and we are not responsible for their content, you should check their privacy policy prior
to submitting any personal information. 

Your rights 

You are entitled to request a copy of the personal information we hold about you and to
have any discrepancies rectified. You can do this by email or written request to the
address at the start of the policy.

Disclosure of your information

We may pass information with your permission to other medical professionals, insurance
companies and/or medico-legal intermediaries who may be involved in your care or have
referred you to us; this may include GPs, consultants, occupational health departments
or other Health and Care Professions. 

This information may be passed on in the form of a written letter which is given to you -
if this is the case, the letter becomes your responsibility and the protection of its
contents is your responsibility.

If the information is passed electronically by email, we will take all reasonable
precautions to transmit the information securely. 


Cookies are text files placed on your computer to collect standard internet log
information and visitor behaviour information. This information is used to track visitor
use of the website and to compile statistical reports on website activity. 

For further information visit or 

You can set your browser not to accept cookies and the above websites tell you how to
remove cookies from your browser. However, in a few cases some of our website
features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this
website so when you link to other websites you should read their own privacy policies. 

Changes to our privacy policy 

We keep our privacy policy under regular review and we will place any updates on this
we b page. This privacy policy was last updated on 24 May 2018. 

How to contact us

Please contact us if you have any questions regarding this privacy policy or any
information we hold about you. 

Or write to us at:

REDS Physiotherapy Clinic, Mile End Road, Coleford, GL16 7QD